The Roundtable: Sales, Marketing, Growth

Roundtable Participants: Kunal Chandaria, Founder and Managing Director, DPI Holdings, Kenya Helen Smith, Head of Marketing & ESG, Precision Proco, UK Philip Cooper, VP of Sales, Flash4, USA

Growth looks different for every print business, but one theme surfaced repeatedly during this Dscoop Roundtable conversation on growth: The companies moving forward successfully are staying curious, adaptable and willing to evolve.

This discussion brings together three leaders from different corners of the world — Kunal in Kenya, Helen in the UK and Philip in the USA — to explore how PSPs are thinking about sales, customer expectations, operational strategy and long-term business positioning.

Throughout the conversation, the group acknowledges the pressure many businesses are feeling right now. Customers want faster turnaround times, more personalization and better digital experiences. AI and automation continue reshaping workflows and raising new questions about efficiency, staffing and competitiveness. Economic uncertainty also continues influencing how companies make investment decisions and think about risk.

At the same time, the panelists express strong optimism about the opportunities ahead for companies willing to keep learning and experimenting. They highlight the importance of staying close to customers, listening carefully to changing needs and remaining flexible enough to adapt as technology and buying behavior evolve.

Another takeaway from the session is the value of community and shared perspective. The panelists repeatedly reference the importance of learning from peers, hearing how others are navigating similar challenges and exposing themselves to new ideas outside their own organizations. Those kinds of conversations often help leaders recognize possibilities or blind spots they might not have identified on their own.